Shipping policy

Shipping Policy

Last updated: 29 September 2026

Thank you for shopping with More Collective Ltd. This policy explains how we process, dispatch and deliver orders placed through morecollective.uk.

Order Processing

We aim to prepare and dispatch standard in-stock orders within 2–3 working days.

Orders are not normally processed or dispatched on weekends or UK bank holidays. During product launches, limited drops, promotional periods and event weekends, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email. Tracking information will be included where a tracked delivery service has been selected.

Personalised and Made-to-Order Products

Personalised, customised and made-to-order products require additional production time.

These items are normally dispatched within [5–10 working days], unless a different timescale is stated on the product page or agreed with you before ordering.

If your order contains both in-stock and made-to-order products, the complete order may be dispatched together when all items are ready.

UK Delivery

We currently offer the following UK delivery options:

Standard UK Delivery: [£4.99] — estimated delivery within [3–5 working days] after dispatch
Free UK Delivery: Available on orders over [£50.00]

Delivery times are estimates and begin from the date of dispatch, not the date the order was placed.

Some services may take longer for Northern Ireland, the Scottish Highlands, islands and other remote locations.

International Delivery

We currently do not offer international delivery.

For international orders, delivery charges will be calculated at checkout where available. Customers are responsible for any customs charges, import duties, taxes or handling fees applied by the destination country.

International delivery times vary depending on the destination and customs processing. More Collective Ltd is not responsible for delays caused by customs authorities.

Delivery Addresses

Please check that your delivery address is complete and correct before submitting your order.

If you notice an error, contact us as soon as possible at hello@morecollective.uk. We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered production or been handed to the courier.

More Collective Ltd cannot accept responsibility for an order delivered to an incorrect address supplied by the customer. Additional delivery charges may apply if an order has to be resent.

Delivery Delays

We work hard to dispatch orders on time, but courier delays can occasionally occur due to weather, industrial action, seasonal demand or other circumstances outside our control.

Estimated delivery dates are not guaranteed. If your order has not arrived within 7 working days of its expected delivery date, please contact us so we can investigate with the courier.

Lost or Missing Parcels

If tracking shows that your parcel has been delivered but you cannot locate it, please:

Check around your property and any nominated safe place.
Ask members of your household and nearby neighbours.
Review the courier’s tracking information or delivery photograph.
Contact the courier directly where possible.

If the parcel is still missing, contact us at hello@morecollective.uk within 7 days of the recorded delivery date.

We will investigate the delivery with the courier. Claims and replacement orders may be subject to the outcome of that investigation.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the outer packaging and delivery label

Please keep the product and all packaging until we have completed our investigation.

Incorrect or Incomplete Orders

If you receive an incorrect item or something is missing from your order, contact us at hello@morecollective.uk as soon as possible. Please include your order number and photographs of the items received.

We will arrange an appropriate solution at no additional cost where an error has been made by More Collective Ltd.

Event Collection

Where collection from a More Collective event or pop-up shop is offered, the available collection details will be shown at checkout or confirmed by email.

Orders must be collected during the stated event times. Please bring your order confirmation and suitable identification. Uncollected orders will be handled in accordance with the arrangements communicated for that event and may be subject to an additional delivery charge.